Refund & Cancellation Policy

This page describes how refunds and cancellations work for subscriptions to SetSmart, operated by SetSmart, Inc. Payments and recurring subscriptions are processed through Stripe.

1. Free trial

New subscriptions start with a 7-day free trial (or longer if you applied a promo code). During the trial, you are not charged. You can cancel at any time from your dashboard at setsmart.io/app/subscribe before the trial ends to avoid being charged.

2. 30-day refund policy

Within the first 30 days after your first paid charge, you may request a full refund by emailing contact@setsmart.on.crisp.email. We will refund the most recent payment to the original payment method within 5-10 business days. After 30 days, payments are final and non-refundable except where required by applicable law.

3. Cancelling your subscription

You can cancel your subscription at any time, in one click, from your dashboard at setsmart.io/app/subscribe. After cancellation, your account remains fully active until the end of the period you have already paid for. No further charges will occur.

4. Agency plan

The Agency plan is a flat monthly or annual subscription. The same 30-day refund policy applies to new Agency subscriptions. Annual plans cancelled before the end of the year remain active until the period ends; we do not refund unused months after the 30-day window except where required by applicable law.

5. Disputes & chargebacks

If you do not recognise a charge or believe a charge is incorrect, please contact us first at contact@setsmart.on.crisp.email or +1 (302) 394-3970 — we will investigate and resolve the issue quickly. Initiating a chargeback before contacting us may delay resolution and result in account suspension.

6. Contact

For any refund or cancellation question:

• Email : contact@setsmart.on.crisp.email
• Phone : +1 (302) 394-3970