Refund & Cancellation Policy

This page describes how refunds and cancellations work for subscriptions to SetSmart, operated by SetSmart, Inc.

1. Free trial

New Pro subscriptions start with a 7-day free trial (or longer if you applied a promo code). During the trial, you are not charged. You can cancel at any time from your dashboard at setsmart.io/app/subscribe before the trial ends to avoid being charged.

2. 14-day refund policy

Within the first 14 days after your first paid charge, you may request a full refund by emailing contact@setsmart.on.crisp.email. We will refund the most recent payment to the original payment method within 5-10 business days. After 14 days, payments are final and non-refundable except where required by applicable law.

3. Cancelling your subscription

You can cancel your subscription at any time, in one click, from your dashboard at setsmart.io/app/subscribe. After cancellation, your account remains fully active until the end of the period you have already paid for. No further charges will occur.

4. Agency plan

The Agency plan is a flat monthly or annual subscription. The same 14-day refund policy applies to new Agency subscriptions. Annual plans cancelled before the end of the year remain active until the period ends; we do not refund unused months after the 14-day window except where required by applicable law.

5. Disputes & chargebacks

If you do not recognise a charge or believe a charge is incorrect, please contact us first at contact@setsmart.on.crisp.email or +1 (302) 394-3970 — we will investigate and resolve the issue quickly. Initiating a chargeback before contacting us may delay resolution and result in account suspension.

6. Contact

For any refund or cancellation question:

• Email : contact@setsmart.on.crisp.email
• Phone : +1 (302) 394-3970